King’s Outdoor World Blog

A Nice Letter

December 23rd, 2005 David King - King's Outdoor World

The Holidays are a great time of year. However, it can get a little stressful when trying to get that package to arrive on time for Uncle Jed’s Christmas gift. This is definitely our busiest time of year as well with our Holidy Gift Catalog in full swing, and we do all we can to take care of our customers. I just received a letter in the mail from one of our recent customers that I thought I would like to share.

Dear Mr. King,
I wanted to take this opportuntiy to advise you, and compliment your company, on the splendid service I recieved from Gayle, one of your customer service personel when I called with a complaint.

I had ordered an item from King’s Outdoor World as a Christmas gift for my son. Well, somewhere in the process of ordering the item, apparently an incorret item number was recorded on the order form, and hence, the incorrect item was sent to me (which arrived at my home yesterday). When I called (in a somewhat irritated mood, I am embarrassed to say), I had the good fortune to be transferred to Gayle in the Customer Service Department. Although I was a bit “testy” when she first answered, I quickly “changed my tune” as she was so very professional, pleasant and friendly in her response to my complaint. She took my complaint quite seriously and resolved it quickly to my satisfaction.

And, further, within about a half to three-quaters of an hour we had finished our converstation, I was pleasantly surprised to recieve a telephone call from Gayle assuring me that she had checked with someone and that the course of action she indicated to me in our previous conversation to resovle my complaint had been approved and that she would have the item shipped to me with a 2-day shipping schedule so that the item would arrive in time for Christmas.

Given my previous rather unsatisfactory encounters with customer service representatives from other companies in the past, I must say that Gayle was “head and shoulders” above any other customer service company representative in professionalism, gratuitousness, and friendliness. she is to be commended.

I am enclosing a “little something” for Gayle as a “token” of my appreciation for her fine assistance with my complaint which I would appreciate your forwarding it to her asap.

Cordially,
Mr. Baseheart

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